But like any dream, I was visited by a terrible nightmare which came to life that a customer would like to be awakened of - BayanTel's service and support sucks. Last year, a week doesn't pass by without calling their technical support and all with the same problems - no internet and/or intermittent connection, no dial tone. They replaced my ZTE modem with an older looking version. It looks really old but it worked so it was fine with me so the BayanTel agents were spared by my rants and I got spared from their spiels and customized templates.
Until today, I had the same effin problem AGAIN. Before, whenever I had issues, a day won't pass by and my issue is quickly resolved. The technician will contact me for confirmation that he passed by the house and fixed it and this genuine awesome customer service is long gone.
